We’re here to help you

As long as your serial number matches our records then we will support your purchase and help you in the unlikely event that you get stuck during the installation process. We also offer a one-year warranty on all products and a no-quibble money-back guarantee in case you’re not happy with your product or there is a fault with your equipment.

Home Raptor cut out

Quick Start Guide

Welcome to Basson Direct! We’ve put together a quick guide to help you get your system up and running quickly. For more detailed product information take a look at the full user manual.

Download the Quick Start Guide

Smartphone App Guide

This guide has been created to help you with the installation of your Web App enabling you to view your camera system on your smartphone or tablet via the Wi-Fi network at home and by means of a 3G/4G data connection when away from home.

Download the Smartphone App Guide

Product Data Sheets

For technical specifications of all Basson Direct products.

User Manual

The user manual gives you comprehensive information about Basson Direct DVRs.

Download the User Manual

Technical Support 

Please fill out the form below to with your technical problem(s) and a member of the technical support team will be in contact with you.

Support Form

Fields marked with a * are required.


What else will I need to use the kit?

There are a few things that you will need in addition to what’s included:

  • Something to view the footage on: Such as your existing TV or a computer monitor. A connecting cable is supplied, but you might need to buy a separate one specifically for your type of monitor or TV.
  • Internet access at the location you intend to install the cameras and DVR: If you want to remotely view footage on your computer, tablet or smartphone. You’ll also need a network cable of sufficient length to connect the DVR to your Internet router. Alternatively, we highly recommend buying a Home Plug, which allows you to run Ethernet over your home’s existing mains cable. These devices are the perfect solution for extending your home network. With plug-and-play set up, installation is very simple, it is great for 3D or high definition multimedia streaming.
  • Some equipment for installation: A drill, drill bits, cable ties, cable clips, screwdriver, ladders to reach high places and other equipment to ensure your cabling from the cameras is tidy.

Can I add more than 4 cameras to the system?

Yes, depending on what DVR you have bought, these kits can connect and record up to 16 cameras simultaneously. Basson Direct 8 and 16 Channel DVR kits are also available to purchase.

How long will the system record for?

The exact answer depends on how the system is configured, how many cameras are recording at once and the size of the hard drive installed in your kit. Please contact our support team for assistance with choosing the right size hard drive for your needs.

What happens when the hard disk is full? Will the system stop recording or overwrite?

By default, the digital video recorder is set to record continuously so that once the disk becomes full it starts recording over the oldest footage. In this way the system would, by default, never stop recording and always hold the most recent set of footage.

How can I copy footage from the system, if I need to?

Footage can be copied by simply using the DVR’s USB port; copy onto a USB Flash device or USB hard drive. The footage is recorded in a standard format that can be viewed on most computers and uploaded / shared as required.

Is there a warranty on Basson Direct products?

You can contact our customer service team via if you need help or warranty assistance. This kit is backed by a 12-month warranty in the unlikely event of something going wrong. We will be happy to offer you a full refund or replacement if required.

Contact Details

If you’re local and in the area, please visit our showroom and see for yourself the amazing picture quality that Basson Direct delivers.

You can find us at:

77 High Road
South Woodford
E18 2QP

Phone: 0208 989 2955

Fax: 0208 989 7771

Opening Times:

Monday to Friday
9am ~ 5.30pm
Saturday and Sunday